Q. Will you place ads on my site?
A. We will NOT place ads on your site. We do require a "Website Created by Rising Sun Web Solutions" link back to our site, which is placed at bottom of each page to your website.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. Paypal, including credit cardsand check by mail (Checks require 4-6 weeks processing).
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. What are your Hosting Terms of Service?
A. Please click on "TOS".
Q. Is tax included with my monthly service/hosting fee?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. We do not provide our clients access to individual control panel, as we handle update/maintenance of clients site, through our monthly service/hosting fee plan.
Q. Can I pay monthly for hosting?
A. No, you must pay quarterly for our monthly service/hosting fee plan. You pay$59 per month.
Q. Do you pay for referrals?
A. Yes, we pay flat rate of $25 per referral only after website is completed and clients has paid in full. Referrals are paid out on 30th of each month for all websites complete and paid in full by 15th of same month.
Q. How long does it take to setup my account?
A. Your account will be setup in approximately 24-48 hours for hosting and depending on your site designing requirements, we usually can have you active within 7-10 days.
Q. Are there any hidden costs, or setup fees?
A. No, Rising Sun Web Solutions spells this out in our contract for design services rendered to you.
Q. Do you offer graphic designing for my print needs?
A. Yes, we can handle graphic design layouts for brochures, flyers, newsletters, letter head, business cards and more.
Q. Can I transfer my site to another hosting service?
A. Yes, as long as your hosting account is current, we would be happy to transfer your hosting to another service. 30 days notice is required before any account can be transferred. Account transfer usually only takes about 24-48 hours depending on setup of other carrier.
DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. Your domains are set to our servers, while you host your site with us.
E-mail
Q. How many email accounts do I get with my hosting account?
A. We currently allow for 5 email accounts to be setup for your account. Contact us for details.
Q. I use Outlook Express for organizing and viewing my emails. Can you set up my site emails to be configured with Outlook Express?
A. Yes, we can set this up for you or forward your site emails to email address of your choice.
Q. Where do I go to check my emails using my browser?
A. You will access your emails through Webmail 2.0 panel.
Software Versions
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using version 4.0.15
Billing
Q. Can I cancel my hosting account?
A. Simply email us why you wish to cancel thirty days prior to your billing date, and we process your request in less then 24 hours, however your account must be current for transfer request to be processed.
Q. How do I make a payment?
A. Once you initially make your first payment on our hosting page, you will automatically receive invoice by email each month thereafter. You simply remit payment per instructions..
Q. How do I cancel my entire account including website?
A. If you wish to close your account simply email us your request and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content." We encourage you to have alternate hosting service to transfer your website to, or you will lose all content. We will hold your files of your website for 14 days to give you time to find alternate hosting company. After 14 days, your site and all it's content will be deleted. However, please understand that we and/or our affiliates retain all rights to design of your site. You must retain link: "Website Created by Rising Sun Web Solutions" on all pages of site, regardless of who continues maintenance of your site through life of your site. You do not own design of site.
